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FREE SHIPPING AUS OVER $60

Shop Now. Pay Later. With Afterpay.

    Shipping Policy

    *FREE STANDARD SHIPPING WITHIN AUSTRALIA AND NZ $50 AND OVER*

    For orders under $50 being shipped within Australia a fee of $10 AUD for standard shipping or $15 for express shipping will be applied at checkout. For orders shipped to any other country a shipping fee will be applied at checkout.  

    Once your order has been shipped a unique tracking number will be sent to your nominated email address where you can track your order. 

    We cannot deliver to PO Box or Parcel Locker addresses. Orders to these addresses may be subject to cancellation.

    AUSTRALIA SHIPPING

    All orders are shipped from Australia and are dispatched within 1-3 working days. We post Australian orders using the Australia Post Shipping service.

    Orders shipped using Australia Post Standard Shipping will generally be delivered to all Australian capital cities within 5-7 business days.

    Express shipping within Australia takes between 2-3 business days. Please allow an additional 1-2 business days for delivery to rural areas.

    NEW ZEALAND SHIPPING 

    For orders under $50 being shipped within New Zealand

    Standard Shipping with Australia Post - $10  

    10 to 15 Business Days

    Express Shipping with DHL - $20  

    5 to 7 Business Days

    INTERNATIONAL SHIPPING

    Delivery times for international orders will vary depending on the country, state and postcode. Please note some countries are experiencing shipping delays due to COVID 19 and can take up to 4-6 weeks with Australia Post. 

    Standard Shipping with Australia Post - $15

    USA - 10 to 30 Business Days

    Ireland - 10 to 30 Business Days

    Major Europe - 10 to 30 Business Days

    Canada - 10 to 30 Business Days

    China - 10 to 30 Business Days

    Japan - 10 to 30 Business Days

    Korea - 10 to 30 Business Days

    Malaysia - 10 to 30 Business Days

    Singapore - 10 to 30 Business Days

    Hong Kong - 10 to 30 Business Days

    UAE - 10 to 30 Business Days

    Express Shipping with DHL - $25

    USA - 5 to 10 Business Days

    UK - 5 to 10 Business Days

    Ireland - 5 to 10 Business Days

    Major Europe - 5 to 10 Business Days

    Canada - 10 to 20 Business Days

    China - 5 to 10 Business Days

    Japan - 5 to 10 Business Days

    Korea - 5 to 10 Business Days

    Malaysia - 5 to 10 Business Days

    Singapore - 5 to 10 Business Days

    Hong Kong - 5 to 10 Business Days

    DELIVERY NOTES

    We are not liable for local customs and sales tax for orders to countries outside of Australia. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.


    ITEM AVAILABILITY

    If for any reason, the stock levels are not up-to-date on the online store and the item may not be available at time of purchase, you will be notified by email as soon as possible and offered a suitable replacement or full refund. The likelihood of this occurring is extremely rare. 


    CHANGES TO YOUR ORDER

    If you need to make changes to your order such as incorrect address details and/or item sizing, please contact contact@katsukipets.com.au immediately. 

    If your order has already been dispatched, KATSUKI accepts no responsibility for incorrect details entered. However, our returns policy allows for changing incorrect items.

    Shipments that are rejected by the receiver will result in the customer incurring redirection fees.

    Katsuki reserves the right to cancel any order after purchase.

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    TOP NOTCH QUALITY

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    DESIGNED FOR PUPS IN MIND

    WORLDWIDE SHIPPING